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TRAVEL GUIDE Q&A›GUIDE 24

Luggage storage and delivery

20 common questions on this topic, answered.

Q&A
20 questions
CHECKED
Fact-checked
UPDATED
2026-11-15
01Where can I store luggage in Korea?
You can leave luggage in lockers at major subway stations, at baggage storage counters in train stations and airports, or at your accommodation's front desk. Near tourist areas, there are also services that store bags in partner shops. These are handy after check-out or when you have time before your flight.
02How do subway station lockers work?
At many subway station lockers you pick an empty locker on the screen and pay, but payment methods and foreign-language support vary by machine and station, so follow the on-site instructions. Be sure to remember the PIN or verification details needed to retrieve your bag. Lockers come in several sizes, and those that fit large suitcases fill up quickly.
03How long can I use a locker?
Many lockers charge more the longer you use them, and how long you can leave items differs by locker, so check the instructions on site. You may not be able to retrieve your bag when the station is closed, so check operating hours as well. If you leave luggage too long, it may be moved elsewhere.
04Can I store luggage at the airport?
Yes. Major airports such as Incheon and Gimpo have paid luggage storage services. You can also leave a heavy winter coat at the airport, though free storage depends on your airline, eligibility and the length of stay. Check the airport's official information for locations and operating hours. Storage counters are often on both arrival and departure floors.
05Can I send my luggage from the airport to my hotel?
Yes. There are services that deliver luggage from the airport to your hotel or from your hotel to the airport. They let you start sightseeing without bags or stay light on your last day. Check drop-off deadlines and delivery areas in advance.
06Can I store luggage at Seoul Station?
Seoul Station has lockers and staffed luggage storage, which are handy before or after taking the KTX or AREX. For large bags, the staffed counter may be more convenient. Check the station information for hours and locations. Allow enough time to collect your bags.
07Will my accommodation store my bags?
Most hotels and guesthouses will hold luggage before check-in or after check-out. It is usually free, but small properties with limited space may not be able to, so ask in advance. Do not leave valuables in stored luggage; keep them with you.
08How do luggage storage apps work?
With luggage storage services, you usually find a nearby location in an app, book a slot and drop your bag at a partner shop or storage point. There are several services, so compare locations, hours and compensation terms. Keep the confirmation you receive when dropping off.
09What should I not put in a locker?
Avoid putting cash, valuables, passports, hazardous items or food in lockers. Compensation for loss or damage may be limited. Perishable food is often prohibited because of odor and hygiene concerns, so check the rules posted on the locker. Carry laptops and electronics yourself if possible.
10I forgot my locker PIN.
Call the customer service number shown on the locker screen or notice, and they will help you retrieve your bag after verifying your identity. Having the card you paid with or a receipt speeds things up. It is a good habit to photograph your PIN and locker number.
11Is there luggage storage near tourist sites?
Busy tourist areas such as Myeongdong, Hongdae and near Gyeongbokgung have lockers or luggage storage services. They fill up quickly on weekends and in peak season, so go early. You can also ask a tourist information center about nearby storage options.
12Can I send luggage from one hotel to the next?
Yes. Some services deliver luggage between accommodations within a city. This lets you sightsee without bags on the day you move. Check the delivery areas and drop-off times, and book in advance. Service hours vary, and some front desks can arrange pickup.
13Can I ship luggage to another city?
Yes. You can send bags to another city through convenience store parcel services or courier companies. Delivery usually takes a day or more, so allow time in your schedule. You need the recipient address and phone number, so ask your next accommodation whether they can receive parcels.
14How do I pay for lockers?
Most lockers accept credit cards or transit cards, and some do not take cash. Foreign cards may not always work, so keep a transit card ready as well. The exact price is shown on the locker screen before you pay.
15How can I store luggage before catching a train?
Major KTX stations have lockers, so you can store bags and explore the area before your train. Leave plenty of time to collect your luggage before departure. Lockers may be full, so have a backup plan in mind. Do not cut it too close.
16Can I get compensation if luggage is damaged or lost?
Compensation limits and conditions differ by storage service, so read the terms before using one. Taking photos of your bags before dropping them off helps if a problem arises. Valuables are often excluded from compensation, so keep them with you.
17Do I need to book luggage storage in advance?
Lockers are usually first come, first served, but they may be full. Storage apps and delivery services often take reservations, so booking ahead in peak season is safer. This matters especially if you have several large bags. Delivery services may have early cut-off times.
18What should I do with my luggage on my last day?
You can leave your bags at your accommodation after check-out, sightsee and then pick them up, or use a service that sends your luggage to the airport ahead of you. Also check whether the city airport terminal at Seoul Station is operating. Always factor in time to collect your bags before your flight.
19What size are lockers?
Lockers come in small, medium and large sizes, and large ones fit carry-on or medium suitcases. Very large suitcases may not fit. The screen shows each locker's dimensions, so check before you choose. The screen usually shows a size guide.
20Where can I get help with luggage?
Station offices, airport information desks and tourist information centers can point you to luggage storage options. If there is a language barrier, call the 1330 hotline for interpretation help. Accommodation staff often know nearby storage places too. They can also give you a map.

Compiled by the KOREA WAVE NEWS editors. Rules, fares and operating details can change, so check official immigration, transport and tourism notices. In an emergency call 112 (police) or 119 (ambulance/fire).