Q&A
20 questionsCHECKED
Fact-checkedUPDATED
2026-11-1501What is Olive Young?
Olive Young is a health and beauty retail chain affiliated with CJ Group in Korea. It sells skincare, makeup, hair care and wellness products from many brands under one roof. With stores across the country, it has become a go-to K-beauty shopping stop for international visitors who want to compare products in person.
02Which Olive Young stores are popular with tourists?
Large stores in busy visitor areas such as Myeongdong, Hongdae, Gangnam and Seongsu tend to be the most crowded. These locations usually carry a wide range of products and often have foreign-language signage or staff. Store locations and hours can change, so check the official app or a map app before visiting.
03Can I use testers at Olive Young?
Yes, most Olive Young stores display testers so you can check colors and textures yourself. For hygiene, swatch products on the back of your hand rather than applying them directly to your lips or eyes. Use the cotton swabs, tissues or cleansing wipes provided in the store.
04Can I get a tax refund at Olive Young?
Olive Young offers tax refunds for foreign tourists, and an immediate refund that deducts tax at checkout is available only at participating stores. You need your physical passport, and conditions such as a minimum purchase amount apply. Details can differ by store, so ask the staff before paying.
05When does Olive Young hold sales?
Olive Young runs large sale events periodically, along with ongoing promotions on individual products. Dates and featured items change each time, so the official app or in-store notices are the most reliable sources. Bundle deals such as buy-one-get-one are also common, so look for signs next to price tags.
06How should I choose products at Olive Young?
Decide on your skin type and main concerns first, then compare ingredients and sizes within that category. Stores show rankings or recommendation tags, but popularity does not guarantee a good match for your skin, so test before buying. Start with a small size or sample when trying something new.
07What does Olive Young sell besides cosmetics?
Beyond cosmetics, Olive Young carries hair and body care, health supplements, snacks, hygiene products and small lifestyle items. The range varies a lot by store size. For supplements, check the ingredients and directions, and talk to a doctor or pharmacist if you have a health condition or take medication.
08Can I ask Olive Young staff questions in English?
Stores in tourist-heavy areas sometimes have staff who can help in other languages, but it depends on the location and time of day. Saving a photo or the name of the product you want on your phone makes it easy for staff to point you in the right direction. A translation app also helps.
09Does Olive Young ship internationally?
Olive Young operates a global online store for overseas customers. Available countries, products and payment methods vary by country and can change over time. Before ordering, it is also wise to check your country's import rules for cosmetics and any duties that may apply.
10Can I exchange or return items bought at Olive Young?
Exchanges and refunds follow store policy, which depends on the receipt, product condition and time since purchase. Opened or used products may not qualify, and returns can be more complicated if you already received a tax refund. Keep your receipt and ask the store where you bought the item.
11What are Olive Young's opening hours?
Opening hours depend on the store location. Shops in tourist and nightlife areas tend to stay open later, while stores inside department stores or malls follow the building's hours. Check the specific store's hours on a map app or the official app before you go.
12Is Olive Young a good place to buy gifts?
Yes, Olive Young has many light, easy-to-share items such as sheet masks, hand creams and lip balms that are popular as gifts. When you do not know the recipient's skin type, mild, lightly scented products are a safe choice. Keep carry-on liquid rules in mind for your flight home.
13Are Olive Young's rankings reliable?
Store and app rankings are often based on sales or popularity, which makes them useful for spotting trends. Still, a popular product is not guaranteed to suit your skin, so consider ingredients and your skin type as well. If your skin is sensitive, test the product before buying.
14How do I pay at Olive Young?
Most Olive Young stores accept credit cards and cash, and some support mobile payment services. It is best to confirm at the store whether your overseas card or preferred payment method works. If you want a tax refund, show your passport before you pay rather than after.
15Can foreigners join the Olive Young membership?
Olive Young sometimes runs memberships or benefit programs specifically for international customers. Sign-up methods and benefits change from time to time, so check in-store notices or the official app and website for the latest details. Signing up requires personal information, so read the terms before deciding.
16Does Olive Young have its own brands?
Yes, Olive Young also sells products from its own in-house brands alongside other labels. They are often displayed on the same shelves, so you can compare ingredients and sizes side by side. The lineup of brands can change over time, so what you see may differ from store to store.
17When is Olive Young least crowded?
Stores in tourist areas are often busiest on weekend afternoons and evenings. For a more relaxed visit, try weekday mornings or early afternoons. During big sale periods, expect crowds no matter what time you go, and allow extra time for checkout and tax refund processing.
18Are products at Olive Young authentic and regulated?
As a domestic Korean retailer, Olive Young is expected to sell products distributed under Korean cosmetics regulations. Imported items must also show the required label information in Korean, though this does not always mean a separate sticker. If you have questions about a product, check the manufacturer and distributor information on the back of the package.
19What should I do if I buy a lot?
If you plan a big haul, bring a foldable bag and think about your route back to your accommodation. Large amounts of liquids may not be allowed in carry-on luggage, so plan to pack them in checked baggage. Wrap glass containers in clothing to protect them during travel.
20Are there other health and beauty stores besides Olive Young?
Yes. Korea also has other health and beauty chains, household goods stores and cosmetics sections in large supermarkets. Each carries different brands and promotions, so comparing a few is worthwhile. Brand flagship stores offer a wider range of that particular brand's products.
Compiled by the KOREA WAVE NEWS editors. General information only; consult a dermatologist or doctor about skin conditions, procedures or pregnancy, and check official notices for rules and stores.
